beem Hub

What is beem Hub?

beem Hub is the centralized management platform for administering your beem Security Edition. It serves as the inventory area within beem, providing a clear overview of your Security Edition, protected locations, and users.

Through beem Hub, you can:

• Customize your Security Edition
• Protect and manage users and locations
• Order new licenses
• Book Assisted Services
• Activate beem Device Management
• ...and more.

The beem Hub is part of the My Swisscom Business portal. Once logged in, click on the Inventory tab and you'll find the beem Hub in the overview on the left side.

Accessing beem Hub

You can access beem Hub using one of the following methods:

Direct Access

1. Log in directly via the following URL: https://extranet.swisscom.ch/b2b/dashboard
2. Once logged in, go to: Inventory → beem → Company Services

Step-by-Step Access

1. Navigate to swisscom.ch
2. In the top-right menu, select: Business Customers → All Business Customers
3. Click Login → My Swisscom Business
4. Once logged in, go to: Inventory → beem → Company Services

Login Requirements

To access the beem Hub, you need valid login credentials for a My Swisscom Business account (e.g. prename.surname@company.beem.swiss) that entails your beem products. This account is created upon your purchase of beem. Any other Swisscom accounts that you may have used in the past or are using for other Swisscom services will not grant you access to beem Hub.

Navigating beem Hub

The beem Hub interface is structured into modular sections designed for intuitive navigation and efficient management. These sections are continuously enhanced to support evolving functionality and user needs.

Top Functions

This section provides quick access to the most frequently used features and administrative actions. It serves as a shortcut hub for essential tasks, enabling users to perform common operations with minimal navigation effort.

Company Services Tab

This section provides access to company-wide configuration options and service management features.

Get started with beem

This section provides comprehensive management of your initial required configurations, including company domain setup, user and device management, and security settings.

beem Device Management

beem Device Management simplifies the policy management of mobile devices used within your company. Instead of configuring each device manually, beem automatically applies security settings to all enrolled devices as defined by the administrator. For detailed information about this feature, visit the beem Device Management page.

INFO

Currently, beem Device Management is available for Apple (iOS, iPadOS, macOS) and Samsung (Android One UI) devices. Support for other devices and operating systems is in development.

Setting up beem Device Management in the beem Hub

To activate beem Device Management, click on Device Management in the beem Hub and follow the steps in the onboarding guide. The guide remains available until the setup is completed, ensuring that you can resume this at any time.

Once set up, you'll find the following sections in the beem Device Management dashboard:

Device services

• Find an overview of all enrolled devices and their details.
• Add new devices to already set up operating systems.
• Check the history Log.

Users

• Find an overview of all users, their registered devices and each user’s compliance status.
• Open a user's details page to find device-specific information and compliance details, including reasons for non-compliance.
• Check login activity and sessions.

Settings

• Set up beem Device Management for additional operating systems.
• Manage security levels for your device groups.
• Disable beem Device Management.

Company Domain

Before creating user accounts within your company, it's important to review the domain currently assigned to your organization. This domain will serve as the default for all newly created users. For optimal integration, we recommend linking your own company domain to beem.

Enrolling iOS, iPadOS, and macOS devices into beem Device Management requires an Apple Business Manager (ABM) account. If you do not have an ABM account, the beem Device Management setup guide in the beem Hub will take you to the creation process. Once you have an ABM account, you need to create an additional ABM Admin User for Swisscom to enable beem integration.

Add new domain

To add a new domain, navigate to Company domain abd click on Add New Domain and follow the onscreen prompts.

After adding the domain, your DNS settings will need to be updated with a unique text key. This may take up to 48 hours to complete.

Manage Users

The section Manage Users provides tools for user overview and management of beemNet protection at both individual and group levels. The user management wizard enables efficient adjustment of user-related settings.

Create Users

Creating individual user accounts ensures secure, personalized access and enables employees to perform their designated roles effectively within the system.

User Groups

You can organize users into groups to simplify the management of settings and policies.
To add a new user group:

• Navigate to Company Services
• Under 'Gets started with beem', select Manage users
• Click on Assign User Groups
• Select the users you want to include in this group, based on their roles. This helps you control access and set different security settings for different user groups.

You can also add more users later by selecting the already created group and choosing additional users to include.

Assign User Licenses

In the final step, you need to assign the appropriate license to each newly created user. Choose between 'Protect' or 'Protect & Connect'.

Security Settings

Security settings are determined by the selected Security Edition:

• Essential Security Edition: Select the ideal set of protective measures for your company or temporarily disable all beemNet protection and privacy.

• Standard, Plus and Premium Security Edition: Access a dedicated configuration dashboard to define custom security policies. This includes device-specific rules, access controls, and advanced threat protection settings.

For an overview of the specific Concerto settings available in the Standard, Plus, and Premium Security Editions based on supported use cases, please refer to the Concerto Features Matrix.

Company Services Section

Security Edition

In the Security Edition section, it is possible to Change edition or Cancel edition for the current beem Security Edition.

Swisscom offers four beem Security Editions:

• Essential: Secure surfing in beemNet

• Standard: Secure access to business applications

• Plus: Flexible protection and networking

• Premium: Preventing data loss and protecting data with AI

For a detailed comparison, refer to beem Security Editions.

Change Security Edition

This page will guide you through the steps to switch your Security Edition.
You can choose between Standard, Plus, and Premium Security Editions.

Switching to the Essential Security Edition is not available.

Select the desired Security Edition and choose your preferred activation date. Your selection will be added to the shopping cart for review. Follow the onscreen instructions to complete the process.

Cancel Security Edition

Cancelling the beem Security Edition cannot be completed entirely through self-service in My Swisscom Business.

The cancellation process can be initiated online by entering the desired cancellation date, reason, and other relevant details. After submission, the request is forwarded to the support team, who will follow up to confirm the cancellation and provide information regarding the contract and any applicable cancellation costs.

Capacity profile

The capacity profile determines how much simultaneous data flow is protected by beem, optimizing performance across users and locations.

Change profile is only available in the Standard, Plus, and Premium Security Editions.

How it works:

• Based on the number of active user licenses and locations, the expected data throughput is calculated.
• This helps determine the most suitable capacity profile for your company.

You can use the recommended profile or select one that best fits your needs.

Support Time: Choose your preferred support time to receive expert assistance from our IT specialists, who will help troubleshoot all contracted services during this period.

beemNet Settings

Concerto can be accessed directly through the beemNet Settings button.

For an overview of the specific Concerto settings available in the Standard, Plus, and Premium Security Editions based on supported use cases, please refer to the Concerto Features Matrix.

Assisted Services

Swisscom offers Assisted Services for organizations requiring expert guidance. These services include tailored packages aligned with the selected service and provide additional support options, such as:

• Personalized consultations
• Configuration support
• Administrative and technical assistance

These consultations enable customized configuration of security settings and address various administrative and technical requirements. Swisscom specialists provide support throughout the process.

Assisted Services can be booked directly via the beem Hub. Follow the onscreen prompts.

Location Services Tab

INFO

The Location Service tab is visible only to beem Office users.

The Locations tab lists all registered sites. By selecting a site, you can manage site-specific configurations, such as:

• Internet
• Business Service
• Telephony
• blue TV

Changes can be applied independently for each site to meet local operational requirements.

Internet

Currently, IPv6 and IP Cloaking can only be enabled or disabled on beem Office. The option to manage these settings for other internet services in the beem Hub will be available soon.

WARNING

• IPv6 must be disabled before activating beemNet.

IPv6 and IP Cloaking (Current Options)

IPv6 and IP Cloaking can currently be disabled manually in the respective product dashboards:

• Business Internet Services

For Enterprise Connect XS, these changes must be requested via Email Support.

For all other cases, changes must be requested via Swisscom Support.

User Services Tab

The User Services tab provides an overview of each user's mobile plan and associated settings.

To view or manage a user's details, go to the Mobile Plans Overview and click the arrow icon under the Action column next to the relevant user. This opens a detailed view where you can access and update the following settings:

• Account information
• Product details
• SIM devices
• Loyalty offer
• Roaming and blocking settings
• Links and documents